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Frequently Asked Questions

Do I need a physician’s referral to see a physiotherapist?

Physiotherapists are primary health care professionals; therefore, you do NOT need a physician’s referral to see one of our physios. However, your extended benefits plan may require you to submit a doctor’s referral in order to get reimbursed for your physiotherapy session…

Does the BC Medical Plan (MSP) pay for my treatment?

We can check and see if you qualify for MSP coverage (based on income). If you’re eligible, then MSP will cover a portion of your visit.

Is your clinic wheelchair accessible?

Yes, we are located on the ground level and have an accessible washroom for your convenience.

What should I bring to my visit?

Please bring a mask, your extended health insurance card, and BC care card. Dress comfortably and ensure the area being assessed is accessible. Forgot shorts? Don’t worry, our clinic has complimentary shorts, gowns, and blankets available as needed.

Do you offer direct billing?

Yes, we offer direct billing for the following insurance plans:

  • Beneva
  • BPA
  • Canada Life
  • Canadian Construction Workers Union
  • Chambers of Commerce Group Insurance Plan
  • ClaimSecure
  • Cowan Insurance Group (managed by Express Scripts Canada)
  • A. Townley
  • Desjardins Insurance
  • Empire Life
  • Equitable Life of Canada
  • First Canadian
  • GMS Carriers 49 and 50 (Express Scripts Canada)
  • Green Shield Canada
  • GroupHEALTH
  • GroupSource
  • Industrial Alliance
  • Johnson Inc.
  • Johnston Group
  • LiUna Local 183
  • LiUna Local 506
  • Manion
  • Manulife Financial
  • Maximum Benefit
  • Pacific Blue Cross
  • People Corporation
  • RWAM
  • Simply Benefits
  • SSQ Insurance
  • Sun Life Financial
  • TELUS AdjudiCare
  • Union Benefits
  • UV Insurance

If we are unable to direct bill your particular insurance plan, then we will give you a receipt so you can seek reimbursement.

Are you able to bill under “Acupuncture” for extended benefits?

Unfortunately we cannot bill any of our physiotherapy treatments under “Acupuncture” as we are not Registered Acupuncturists. All of the physiotherapy treatments provided at Turtle Bay Physiotherapy will be billed under “Physiotherapy.” We perform acupuncture as a complementary treatment to physiotherapy.

What forms of payment do you accept?

We accept Mastercard, Visa, American Express, Interac Debit, Apple Pay, Google Pay, and E-Transfer.

What is your cancellation policy?

We would really appreciate if you could provide 24 hour notice when cancelling your appointment.

Have more questions?

Feel free to e-mail us at or give us a call at 250.766.0360